When To Call 9-1-1

The Orchard Park Fire Company can be reached multiple ways.


If you are having an emergency, or what you think to be an emergency, please dial 9-1-1 immediately.

An emergency is any situation that requires immediate assistance from the police, fire department or ambulance. Examples include:

  • A fire
  • A crime, especially if in progress
  • A car crash, especially if someone is injured
  • A medical emergency, such as someone who is unconscious, gasping for air or not breathing, experiencing an allergic reaction, having chest pain, having uncontrollable bleeding, or any other symptoms that require immediate medical attention

What To Expect

When you call 911, be prepared to answer the call-taker’s questions, which may include:

  • The location of the emergency, including the street address
  • The phone number you are calling from
  • The nature of the emergency
  • Details about the emergency, such as a physical description of a person who may have committed a crime, a description of any fire that may be burning, or a description of injuries or symptoms being experienced by a person having a medical emergency

Remember, the call-taker’s questions are important to get the right kind of help to you quickly.

Be prepared to follow any instructions the call-taker gives you. Many 911 centers can tell you exactly what to do to help in an emergency until help arrives, such as providing step-by-step instructions to aid someone who is choking or needs first aid or CPR. In Orchard Park, callers are transferred to another dispatcher for pre-arrival information, but don’t worry, the help is already on the way when this happens and is not delaying help in anyway!

Finally, do not hang up until the call-taker instructs you to.

If you dial 911 by mistake, or if a child in your home dials 911 when no emergency exists, do not hang up—that could make 911 officials think that an emergency exists, and possibly send responders to your location. Instead, simply explain to the call-taker what happened.

Source: 911.gov

Utility Problems

If any of your utilities are out, PLEASE do not call 911, or the Non – Emergency number. Please call your responsible utility. We do not have the reason the utility is down or out and will not know when it will be restored. Below are the Emergency Contact numbers for the area utilities.

New York State Electric & Gas (NYSEG)

1-800-572-1131 NYSEG Power Outage Map